Refund policy
Return & Refund Policy
Last updated: October 17, 2026
All sales are final. Because bacteriostatic water is a sterile product, BAC Water Supply does not accept returns and does not issue refunds on any order, including orders that have shipped, orders in transit and orders that have been delivered. Please double-check your vial size, pack size and shipping address before you place your order.
Damaged on Arrival
The only exception is damage in transit. If your order arrives damaged (broken, cracked or leaking vials, or a crushed package), email info@bacwatersupply.shop within 7 days of the delivery scan with your order number and clear photos of the damaged vials and the packaging. Once we confirm the damage, we will ship replacement product for the damaged items at no cost to you. Damaged orders are replaced with new product; they are not refunded.
What Is Not Covered
- Change of mind, ordering the wrong vial or pack size, or no longer needing the product
- Orders shipped to an incorrect or incomplete address provided at checkout
- Vials that have been opened, used or stored improperly after delivery
- Carrier delays once the package has been handed to USPS or UPS
Order Cancellations
Because orders are processed as soon as they are placed, we are unable to cancel or modify an order after checkout.
Contact Us
Questions about this policy? Email info@bacwatersupply.shop or call +1 (708) 420-7432.
BAC Water Supply, 750 Deer Run Ln, New Lenox, IL 60451, United States